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How well an organization operates is dictated by its business processes, but most of these processes are not as efficient, standardized, or optimized as they should be. Through a mixture of lecture and hands-on exercises, you’ll learn how to analyze and troubleshoot existing business processes and make specific recommendations for improvement to maximize ROI and ensure compliance.

The most common reason for an information management project to fail isn't the technical implementation itself, but issues with user adoption and resistance to change. Don’t let this happen to you! Learn the practice of change management – the people side of organizational change - to ensure the success of your next project.

Many organizations rely on paper-based principles to manage electronic records, but this doesn’t work with the growing volume, velocity, and variety of information organizations create and receive. Organizations need to streamline and automate their processes for capturing, storing, and managing their digital-born and digitized records throughout the records lifecycle.

New and disruptive technologies are altering the Information Management landscape so regularly that it's hard to keep up - that is, until now. This course provides a primer on the Cloud, Robotic Process Automation, Artificial Intelligence, and Blockchain and explores real-world use cases for each technology in Information Management.

The volume, velocity, and variety of content that your organization needs to manage is growing every day. If you're not sure where to start, we are here to help. Our ECM course will provide you with a firm foundation in the technologies, business drivers, and implementation strategies for managing business content. By the end of the course, you will know how to select the appropriate capabilities for particular business challenges and implement them effectively.

File shares pose unique records and information management challenges as they are collaborative in nature, have numerous stakeholders, and limited metadata. Learn the best approach for cleaning up these digital landfills to reduce risk and improve operational efficiency.

Every organization in the world is on, or should be on, a Digital Transformation journey. How effectively you navigate this journey relies on how adept your organization is at combating the rising tide of information chaos. This requires new strategies and skills that extend beyond traditional ECM. We call this modern approach Intelligent Information Management.

Creating and capturing information form the first step in intelligent information management. In this course, we’ll show you effective capture processes that span various sources, systems, and formats of information that organizations create and receive. We’ll review the capabilities required for effective information creation and capture, including document management, scanning, collaboration, and information management solutions. And we’ll review key supportive processes, including knowledge management and content migration and integration.

Information has little value if it cannot be found, retrieved, and accessed to support business objectives. In this course, we'll show you how to identify, capture, and automate metadata. We'll outline the benefits of an effective taxonomy and how to create one. We'll review approaches to extracting intelligence from structured information applications and scanned images, and we'll describe new strategies leveraging analytics and artificial intelligence.

Organizations that work at “the speed of paper” are increasingly being rendered non-competitive and irrelevant. In this course, we’ll show you how to identify processes that are ripe for improvement and make the business case for process change. You’ll learn best practices for mapping existing processes and improving them. We’ll review basic process automation capabilities and identify appropriate use cases for each, including robotic process automation (RPA) and case management.